Frequently Asked Questions
Everything you need to know about the ÉTERNE shopping experience.
What materials are used in ÉTERNE garments?
We prioritize longevity and luxury, utilizing premium natural fibers such as organic cotton, sustainable silk, and high-grade wool to ensure every piece feels as good as it looks.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request.
Do you offer international shipping?
Yes, ÉTERNE ships to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, contemporary fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.